A: If you have items number, you can just search that number and add it right way. You do not need go to that product page and add it. Then later add color, size or note. You can email us order and we add your order online too.
Q: How can I select size and color?
A: After you add products to shopping cart, you can go to shopping cart page. Then you can add color , size or note to any products.
Q:I have a store in Canada. Can I get wholesaler price?
A: Yes, you can. Just email us your store information. We will set up your account and give you a store\\\\\\\'s price grade. Next time after you log in, all website prices will be lower. It will show online as well. The website also displays your purchase history, including pictures of the items you ordered. The pictures help you remember which items you ordered. It will also let you know which of our items are selling well in your store, making it easier for you to reorder from us. You can email us at firstname.lastname@example.org; or call or text 416-779-1188 for more information.
Q:Do you ship to the USA?
Q: Can I make individual orders for myself on the website?
A: We only take store orders in Canada. email@example.com.
Q:I have a store in Canada. Can I make an order online?
A:Yes. You can. You can email to firstname.lastname@example.org or call 416-779-1188 too .
Q:Can I pick up order in Toronto?
Q: Are all the displayed items available for sale? A:Most of them. We try to update the website by taking down any items that are unavailable at the moment. In the future, our website will show the inventory count for each item, as well as which items are on their way to our storage. We will send you an email if any of the items you order are currently unavailable and try our best to obtain it for you.
Q:Do I need to pay on the website? A:No. Our website only takes orders. You pay after we send you a confirmation email saying your order is ready.
Q:Can I email you the order? A:Yes, you can. Just email us item number and quantity. We will send you a email let you confirm it. email@example.com
Q:Can I order for resell? A: Yes, you can. We will give you invoice in Canada.
Q:Can I put our logo on our bong? A: Yes, you can. We will give you a quotation. Minimum is 200 pieces per order.
Q:Are the prices on your site the wholesale prices? A: We only sell one price.
Q:Do you have driver delivery in Ontario? A: Yes, we do. We have driver delivery in Ontario of Canada. So you can get your order then pay your bill in Ontario. Only for order more than $1000.
Q:Could I cross border got our order? A: Yes, you can. If you order more than $2000. We can meet in Niagara Falls. Payment
Q:COD in Canada? A:If you have store in Canada, you can pay on delivery.
Q:Payment option? A:INTERAC e-Transferor to our Canadian Bank Account, Money order,Chase QuickPay (Bank transfer to our account in USA\\\\\\\' bank), USPS ,Cheques, Western Union and MoneyGram.
Q:What is easy way to pay from USA? A:You can just deposit your check to my USA bank account or transfer to my bank account. But minimum order is $1000. Never mail cheque to me. Never wire money to my bank account. Just deposit it to my bank account.
Q:What is best way to pay from USA? A:Bank online transfer(we will give you a USA bank account number). Bank transfer. We have a USA bank account. You can just transfer your bank account money to our bank account both in USA. Just email money to firstname.lastname@example.org.
Q:Could I transfer payment to your USA bank account? A:Yes, but only online transfer. Do not mail Cheque. We will tell you our bank account in USA.
Q:What is best way to pay from Canada? A:bank INTERAC e-Transfer. You can just sent a email from your online bank to our email address. Just do not forget email us correct secret answer. Go to bank deposit to my bank account is good too.
Q:What is easier way to pay from US? A:Mail us Money Order. Western Union, Moneygram.
Q:How use cellphone to pay? A:Just check website www.zoompass.com . But it only work in Canada.
Q:How much is shipping fee? A:It is shipping fee $88 (Post office Expedited Parcel service) per time. We charge 13% for Tax or Handling. But except Hawaii and Alaska(Charge $128). If you order more than $800 in Canada, we offer your free shipping.
Q:Do I need pay duty? A:Because we use Express , you do not need pay duty in most of times.
Q:Could I send you money by Paypal? A:No.
Q:Do you take Credit Card? A:No.
Q:How can I avoid fraud? A:We only deal with store.
Other Q Q:Can I return the item? A:Yes. You can ship back any items you do not like.
Q:Which place I need put my shipping address? A: The address you put on our website or you email us new address ?
Q:How many delivery days it will take? A:Depend on the carrier, Canpar is second day in Ontario.Three days in Canada. Post office USPS Expedited Parcel service take 4-12 days normally, UPS around 6 days. We only can control the shipping out date. After we drop off your parcel to the carrier, the carrier full control your parcels. We only can get same information according the tracking number online. You can got this all the updated information online too. Same as us.
Q:If item is broken on the road? A:After you received parcel, you need email and inform us in 3 days(according the tracking record) . Everything need be reasonable .